Return/ Exchange policy

We provide for returns/ exchanges on items for the situations stated below. Please send us an email on the details of the return/ exchange request accordingly before you proceed to mail back any parcels to us.

MISSING ORDER/INCORRECT ITEM

Please contact our Customer Care Team at enquiry@piconpoco.com and provide the details (reference number, photograph of incorrect item etc). We will respond as soon possible to discuss with you on the next course of action to rectify the order.

An exchange will be available if the item(s) sent to you is incorrect. Pico & Poco will bear the additional costs for wrong item(s) sent to customer.

A refund might be processed only in the event that the stocks are not available.

DEFECTIVE ITEM

Please drop an email to our Customer Care Team at enquiry@piconpoco.com with a photograph and details of the defect and we will get back to you as soon as we can.

An exchange will be available if the item(s) sent to you is found to be defective*. Pico & Poco will bear the additional costs for defective item(s) sent to customer.

A refund might be processed only in the event that the stocks are not available.

*Please note there may be a variance of 0.5” - 1.0” difference in our given measurements. In such cases, the variance may not be considered as a defect.

INCORRECT SIZE/COLOR OF APPAREL PURCHASED

Please drop an email to our Customer Care Team at enquiry@piconpoco.com. Exchanges for same apparel for different size/ colour is possible, but please note this is subject to availability of stock. Customers will bear any postage & handling for the exchange.

Please note we do not accept returns in the event the stocks are not available.

To qualify for returns/exchanges, please ensure that:

1) the item is unworn/unwashed
2) the item is in a brand new condition
3) the item must reach us within 10 working days from date of delivery of the items.

We will process the exchanges/ returns after we have checked and ascertained that the item(s) qualify under our return/exchange Policy. Should they be ascertained to not qualify as such, we regret to inform that such requests would be duly rejected.

At Pico & Poco, we strive to ensure to our best efforts that our products are in good condition at the point of mailing. However, due to the nature of the apparels, there might be inconsistency/ defects from time to time which might be inadvertently omitted. We seek your understanding and assure you that we would respond to you upon request and work together toward rectifying such situations, based on our exchange/ return policies in place.